Most buffering happens between your internet box and your device, not on the channel itself. Work down this list: each step fixes a different cause.
- Is it one channel or all of them?Only one or two channels: it's that channel. Send us the exact channel names and we'll check it. Most or all channels: keep going.
- Check for a known problemOpen the service status page. If there's an incident, it's on our side and we're on it.
- Restart everythingUnplug your modem/router for 30 seconds, then restart your device and the app.
- Fix the Wi-FiUse an Ethernet cable (a Firestick needs an adapter, about $15), or move closer to the router and use the 5 GHz network. Wi-Fi boosters and extenders often cause buffering even next to the TV: connect to the main router instead.
- Turn off your VPNIn Canada, a VPN adds a long detour. Outside Canada, keep the VPN on and pick a Canadian server (Montreal or Toronto).
- Try another appSome apps play more smoothly on some devices. Pick another one from our installation guide. In TiviMate, raise the buffer size in its playback settings.
- Free up the deviceOld or full devices struggle: remove unused apps, restart, and make sure the device isn't overheating behind the TV.
A speed test only measures a few seconds. Live TV needs a steady flow, so a fast result can still buffer on weak Wi-Fi.
Still buffering? Our guided fixer asks a few questions and gives the fix for your situation. If you contact us, tell us your device, your app and the channel names: that lets us check your connection on our side right away.