Payments & renewals
Paying, renewing, adding devices, refunds and receipts.
Paying
How do I pay with cryptocurrency?Choose crypto at checkout. You are taken to our secure payment page, where you pick the coin (Bitcoin, USDT and…How do I pay by Interac e-Transfer?Follow the current Interac instructions at checkout or in your order. Use the exact recipient, amount and requested reference shown…I paid but haven't received my IPTV login. What should I do?Sign in to your account page with the email you used at checkout. Your order shows exactly where it is:…How long does it take to confirm my payment?Timing depends on the payment method and the current order status. Interac may require human verification; cryptocurrency confirmation depends on…What does "payment pending" mean?A pending order means the payment has not yet been fully confirmed in our system. Do not assume a payment…I sent an Interac e-Transfer but my order is still pending. What should I do?First check the transfer in your banking app. If it has not been deposited or accepted yet, the order may…What should I write in the Interac e-Transfer message or memo?Follow the exact payment instructions shown at checkout. Do not write IPTV, TV or similar service descriptions in the e-Transfer…My e-Transfer was rejected or didn't go through. What should I do?Check the transfer status and any explanation in your banking app. A transfer can be pending, accepted, cancelled or returned.…Can support confirm my payment just from a screenshot?A screenshot can help support investigate, but the payment still needs to be verified against the order/payment system. Never send:…Do you accept PayPal?No. We do not accept PayPal. IPTVV Canada accepts two payment methods: Interac e-Transfer, for customers with a Canadian bank…What currency are your prices in?Check the currency displayed with the current plan and order total on the IPTVV website. Use the exact amount and…Do you charge taxes on my order?Review the current checkout breakdown and final order total for any applicable taxes. Send the exact total shown in the…
Renew or add devices
How do I renew my existing IPTVV subscription?Renew from your account so the time is added to your current line: same username, same password, same server, nothing…What is the difference between "New Subscription" and "Extend Subscription"?Choose "Extend Subscription" when you already have an IPTVV subscription and simply want to add more time. This normally: Keeps…Can I add more connections to my current subscription?A different connection package may require a new subscription or new credentials. The amount already paid for your current subscription…
Refunds, receipts & cancelling
What is your refund policy?Refund requests are reviewed by human support according to the current IPTVV refund policy and your account circumstances. Read the…Can I get a refund because my IPTV player app requires payment?IPTV player applications and your IPTVV subscription are separate products. Third-party apps such as Hot Player and premium versions of…Can I request a refund if one channel or movie does not work?A temporary issue with one channel, movie or series does not automatically mean the entire subscription is defective. Send support…How do I cancel my subscription?For a subscription you have already paid for, there is nothing to cancel. IPTVV Canada does not use automatic recurring…How do I get an invoice or receipt for my order?Your order details, including your order number and what you purchased, are available on your account page. You also receive…