Fix a problem
Buffering, errors and login problems, sorted by what you see.
Buffering & freezing
Why is my IPTV buffering?Most buffering happens between your internet box and your device, not on the channel itself. Work down this list: each…Only one channel is buffering or not working. What should I do?If all other channels are working normally, you do not need to reinstall your entire setup. Please send support: The…My video freezes but the audio continues. How do I fix it?Try these steps: Change to another channel, then return to the affected channel. Restart the IPTV app. Clear the player's…Why is channel changing (zapping) so slow and how do I speed it up?A short delay can occur while a new stream loads. Slow channel changes can involve the source, player, device or…Should I use a VPN with IPTVV?A VPN is not required for everyone. If your service works normally without one, there is no reason to use…How do I run a speed test to check if my internet is fast enough for IPTV?Run a speed test on the same device and connection you use to watch, both during normal viewing and when…
Nothing loads or an error shows
All of my channels stopped working. What should I check first?Check the service statusA known problem shows on the status page. If so, there's nothing to change on your side.…I see error 555, 666, 777 or 999. What does it mean?555 usually means the subscription has ended or the login is no longer valid. Check your account page: renew if…What should I do if I see "Stream not available"?If the error appears on only one channel or title, send support the exact name of the affected content. If…The IPTV app keeps crashing or freezing, how do I stop it?Crashes can be related to the player, cache, device resources or software compatibility. They do not identify one cause on…IPTV Smarters is not working properly. What should I do?Check on your account page that your subscription is active, and note your current login. Delete the user in Smarters,…What does "codec exception" or a decoder error mean?A codec/decoder error usually means the player is having difficulty decoding the video or audio stream. Try: Restart the app.…What does HttpDataSource$HttpDataSourceException mean?That message comes from the video engine inside Android based players such as TiviMate and Hot Player. In plain terms…
Login & connections
My IPTV login is not working. What am I doing wrong?Nine times out of ten it's one of these: Wrong kind of login. Your help-center email and password don't work…Why do I get "max connections reached"?Your plan allows a set number of devices watching at the same time (1 connection = one device at a…Why does the player say my subscription expired after I renewed?First, check which option you used when you renewed: Extend Subscription keeps your existing IPTV line and the same username,…My free trial stopped working. What should I check?First check whether the 24-hour trial period has expired. If it has expired, the trial cannot be extended and you…
Movies, series & sound
None of my movies or series are loading. What should I do?Try: Refresh the playlist. Restart the app. Clear the app cache. Restart the device. Test another compatible player. If live…One movie or series is not working. What should I do?If other movies and series work normally, please send the exact title. For a series, also include the season and…A channel has no sound. What should I do?First test another channel. If only one channel has no sound, send support the exact channel name. You can also:…Why are subtitles missing?Subtitles depend on whether a subtitle track exists in the stream. Open your IPTV player's subtitle/CC menu and check the…
Hot Player
Hot Player says my trial expired. Did my IPTVV subscription expire?Not necessarily. Hot Player and IPTVV are two separate services. The message about a Hot Player trial normally refers to…I paid for Hot Player but it still shows trial. What should I do?If you purchased a Hot Player activation but the app still shows that the trial has expired, please locate the…Hot Player says "Your IPTV list link is unreachable." How do I fix it?First, remove the existing playlist from Hot Player. Then add it again using Xtream Codes instead of the Link/M3U option…