Crashes can be related to the player, cache, device resources or software compatibility. They do not identify one cause on their own.

  1. Fully close and reopen the app.
  2. Restart the device.
  3. Clear the app cache.
  4. Update the app and check for device software updates.
  5. Check free storage and remove unused apps if needed.
  6. Reinstall the app, or try another one from our installation guide.

If crashes continue, tell support the device, player and whether the crash happens on one item or everywhere.