When channels will not load, the cause is usually your network, your app cache, or your login not being entered correctly. Try these steps:

  1. Confirm you are connected to the internet and other apps (YouTube, a browser) work.
  2. Restart the app fully, then restart your device and router.
  3. Double-check your login details (username, password, and server URL) match exactly what is on your account page. A single wrong character will stop everything loading.
  4. Clear the app cache or reload the playlist so it pulls the latest channel list.
  5. Try lowering the stream quality to rule out a slow connection.

If only certain channels fail while others play fine, it is likely a temporary source issue that resolves on its own. If nothing loads at all, open a support ticket in the help center using the Contact support button.