1. Check the service statusA known problem shows on the status page. If so, there's nothing to change on your side.
  2. Check your subscriptionYour account page shows your expiry date. If it has ended, click Renew or extend: you keep the same login and it works again once the renewal is confirmed.
  3. Check your loginIf the app says your login is wrong, compare it with your account page. After watching on more devices than your plan allows, the password is changed for security: contact support and we will give you the new one.
  4. RestartClose the app completely, restart the device, and unplug your router for 30 seconds.
  5. Log in againDelete the playlist in the app and add it again with Xtream Codes.

Movies work but live TV doesn't (or the reverse)? Tell us which: it points us straight to the cause.

Still nothing? Contact us with your device and app, and a photo of any error message.