When you renew or extend, your existing line is kept and the new time is added on top. Nothing is reset, so you do not need new login details. If the app still shows expired, it is almost always a payment timing or cache issue.

  1. Check that your renewal payment is confirmed. Interac e-Transfers are confirmed manually, usually within a few hours, and the new time appears once that is done. Make sure you included your order number in the e-Transfer message.
  2. Restart the app and reload the playlist so it pulls your updated expiry date.
  3. Restart your device to clear any cached status.
  4. Check your account page to confirm the new expiry date is showing.

If your account page shows the renewal but the app still says expired after a restart, open a support ticket using the Contact support button with your order number and we will look into it right away.