Why does the player say my subscription expired after I renewed?

First, check which option you used when you renewed:

• Extend Subscription keeps your existing IPTV line and the same username, password and server URL. Only the expiry date changes.
• New Subscription creates a brand new IPTV line with a new username, password and server URL. Your device keeps using the old login until you update it.

If you chose New Subscription (or are not sure which one you chose):

1. Sign in to your account page and find the login details for the latest order.
2. Open your IPTV app and replace the username, password and server URL with the new ones.
3. Restart the app.

If you used Extend Subscription and the player still says expired:

1. Restart the IPTV player.
2. Refresh/reload the playlist.
3. Restart the device.
4. Check your subscription status on your account page.

If the account page shows the renewal but the player still will not load, contact support so the subscription can be checked.