Your plan allows a set number of devices watching at the same time (1 connection = one device at a time). The message means that many streams are already open.

  1. Stop the other deviceClose the app on any other TV, phone or tablet. An app left playing in the background still counts.
  2. Wait a minuteA connection can take a moment to free up after a stream stops.
  3. Try againOpen the channel again on the device you want to use.

Sharing a login beyond your plan is detected automatically: the system changes the password, and repeated sharing can suspend the subscription. Contact support and we will give you the new password.

Need more screens? On your account page, use Add devices to add connections to your current subscription.