My video freezes but the audio continues. How do I fix it?

Try these steps:

1. Change to another channel, then return to the affected channel.
2. Restart the IPTV app.
3. Clear the player's cache.
4. Restart your streaming device.
5. Update the player.
6. Test another compatible IPTV player.

Also tell support whether the issue affects all channels or only specific channels.