That message comes from the video engine inside Android based players such as TiviMate and Hot Player. In plain terms it means the app could not download the stream. It points to a connection problem between your device and the server, not a mistake in your login.

Try these in order

  1. Open a different channel. If every channel fails, it is your connection or your subscription. If only one fails, report that channel by name instead.
  2. Check your subscription is still active. Your expiry date is on your account page.
  3. Check your connection limit. If another device is already streaming, close it and try again.
  4. Restart your network. Power cycle the router and the streaming device, then reopen the app.
  5. Test on mobile data. Switch the device to a phone hotspot briefly. If it works there, your home internet provider is interfering with the stream.
  6. Try a VPN. Some Canadian providers slow or block IPTV traffic, and a VPN usually clears it.

If it still fails on every channel and on a second network, open a ticket from your account page and tell us your app name, your device, and roughly when it started.