Follow the current Interac instructions at checkout or in your order. Use the exact recipient, amount and requested reference shown there. Do not reuse an old payment destination.
Check the transfer status in your banking app. A sent transfer is not the same as a confirmed payment. Human support handles manual payment verification. Once your subscription is active, check your account and activation email for your IPTV credentials.
If a transfer was sent but the order remains pending, contact support with your order number, order email and transfer status. Never send banking passwords or security codes.