Two different things can cause this:

  • The channel has no guide from its source. Not every channel comes with programme listings, so some always show "No information". The channel itself still plays normally.
  • Your app hasn't loaded the guide yet. The full guide is a large file, and weaker devices and Smart TVs take several minutes to load it.
  1. Refresh the guideIn your app, use the option to update or reload the TV guide (EPG), often found in the playlist or settings menu.
  2. Give it a few minutesEspecially the first time, or on a Smart TV.
  3. Restart the appClose it completely (or restart the device) and open it again.

Wrong programme times? Check the time zone on your device. Tell us the channel name if it looks wrong on one channel only: we'll check it.