When should I contact support instead of troubleshooting myself?

Contact support when:

• Your payment is confirmed but the subscription is not activated.
• Your credentials are missing.
• Your subscription status looks incorrect.
• A specific channel/content item needs to be checked.
• You need a refund/account review.
• You followed the basic troubleshooting steps and the problem continues.
• Hot Player activation needs to be checked.
• You need an account-specific change.

For basic setup and troubleshooting questions, the Help Center and AI assistant can often solve the problem immediately.

Hot Player is a third-party app whose activation and license are separate from your IPTVV subscription. Other player licenses, including TiviMate Premium, are also separate.