If your e-Transfer was declined, returned, or never arrived, the money stays with you or comes back to your account, so nothing is lost. A few common reasons are a daily sending limit at your bank, a typo in the recipient email, or the transfer expiring before it was accepted.
To fix it, please try the following:
- Check your bank or email for a notice explaining why it failed.
- Confirm you sent it to the exact email address on your order confirmation.
- Make sure the amount matches your order and that your order number is in the message.
- Send the e-Transfer again, or contact your bank if a sending limit is the issue.
Still stuck? Open a support ticket using the Contact support button with your order number and we will help you complete the payment.