I sent an Interac e-Transfer but my order is still pending. What should I do?

First check the transfer in your banking app.

If it has not been deposited or accepted yet, the order may remain pending.

Follow the current Interac instructions shown at checkout.

If the transfer remains pending for an unusual amount of time, contact support with:

• Your order number
• The email used for the order
• A screenshot showing the transfer status

Do not send online banking passwords or security credentials.